Dimensions Somerset Spring View

At the previous inspection, published in December 2021, the provider was found to be in breach of a regulation in relation to staffing. This assessment found significant improvements had been made, and the provider was no longer in breach of this regulation.

The registered manager provided strong leadership and had overseen many improvements.

Significant progress had been made in recruiting new staff; safe staff recruitment practices were in place. Staff support had significantly improved. Staff were supported to develop, gain more experience and progress their careers.

There was an excellent safety learning culture. Risks were well managed.

Staff understood each person's care needs. Staff focused on person-centered care, respected individual and cultural backgrounds, and provided emotional support for people. Staff morale, wellbeing, working atmosphere and teamwork were excellent. Staff felt valued and well supported.

The registered manager was experienced and committed. The management team had a clear vision, strategy, and positive culture. Quality assurance processes were effective. The provider’s care awards had been presented to both individual staff members and the team as a whole for the excellent quality of care provided to people.

There was proactive collaboration with health and social care professionals to ensure people received consistent and high-quality care. Preventative health care for people was a clear priority.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted. We found people received care and support in accordance with the principles of this guidance.