April Cottage Retirement Home

People's experience of using this service: • People were safe from avoidable harm and abuse. They felt safe living at April Cottage Retirement Home. • There was sufficient numbers of staff on duty to meet people's needs. Staff have the knowledge, skills and experience to provide care and support that met people's individual needs. • The provider had protocols in place to support the safe storage and administration of people's medicines. Staff worked corroboratively with health care professionals to meet people's health needs. • Staff demonstrated a good understanding of the Mental Capacity Act (MCA) 2005 and treated people in accordance to relevant legislation and guidance. • The care people received was delivered in a kind and compassionate way. Their dignity and privacy was respected and promoted. • People were supported to be as independent as possible. Staff made reasonable adjustments to help them achieve their objectives. • People could freely express their views and were in control of the care they received. Feedback that they gave was actioned on and used to improve the quality of the care they received. • The provider had systems in place to monitor the quality of care people received. The registered manager provided required support and guidance to enable staff to provide care that met people's individual needs. • More information is in the detailed findings below.