Coalville Nursing Home

Staff knew how to keep people safe and had improved medicines systems to ensure people had their medicines when they needed them. Some improvements were needed to people's care records. Staff and managers were addressing this.

The provider had good systems in place to protect people, visitors and staff from infection. Managers and staff wore the correct PPE (Personal Protective Equipment) and followed infection control guidance to keep people safe.

Staff enabled people and relatives to stay in touch during the pandemic with regular phone calls, garden visits, and online meetings. Relatives said staff kept them up to date with changes to their family members' care needs.

People, relatives and staff shared their views of the service through surveys and discussions. A relative said, "The staff and management have been very good – they have shown very good care."

A new manager was in post and supported by senior management with a view to becoming registered with CQC. The new manager knew which areas of the service needed improvement and had action plans in place to address these.

The provider's audit systems ensured all areas of the service were subject to oversight and monitoring. The service worked to an action plan to continually improve the service.