Matthews Neurorehab Unit

Accommodation is provided over two floors with passenger lifts for access. All bedrooms are ensuite and there are a range of communal areas including lounges, dining rooms, and accessible garden areas.

Some people's care records needed improvement as they contained unclear and contradictory information and gaps. Despite this, staff understood people's care and nursing needs and how to reduce the risk of them coming to harm.

The service was well-staffed with enough care and nursing staff on duty to meet people's needs. Staff ensured people had their medicines on time.

The premises were clean and hygienic. Staff understood how to prevent and control infections and systems were in place to support this. Staff wore the correct PPE in line with government guidelines.

The service had a caring and positive culture. The registered manager listened to people, relatives and staff and addressed any concerns they might have. The service was multicultural, staff welcomed and supported people from a range of cultural backgrounds.

The provider's system of audits and checks covered all aspects of the service. Some audits were being reviewed and improved to ensure they were fit for purpose and involved the people using the service.