Heron Court Care Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this question good, this rating remains unchanged. Provider had systems in places to manage risks to the quality of the service and protect people from the risk of abuse and neglect. However, the systems were not always implemented effectively and as a result, not all risks were assessed adequately. Following our feedback, the provider took immediate action to mitigate the risks we were concerned about. Staff managed medicines and treatments safely and met people’s needs. Provider ensured there was enough qualified and skilled staff that worked together effectively to support people’s individual needs. Staff supported people in a safe way that enabled them to do things that mattered to them.

Well-Led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last inspection we rated this question good, this rating remains unchanged. The care was governed by skilled and experienced leaders who were willing to address concerns that could affect the quality of people’s care and have a negative impact on staff. Staff had clear responsibilities, roles, systems of accountability and good governance. The provider worked collaboratively with partner agencies to act on information about risk, performance and outcome.