Coleridge House

The residential care home has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

Coleridge House also provides a domiciliary care service that supports people in their own homes. Not everyone who used the domiciliary care service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. Nine people were receiving personal care support at the time of the inspection.

The systems in place to assess, monitor and improve the quality of care had improved. We saw health and safety checks were regularly completed to ensure risks to people's safety were minimised. The systems in place to monitor the quality of the service were used effectively to enable the provider to drive improvement.

People were supported by staff that understood their responsibilities to safeguard them from abuse and report any concerns. Where people needed support to take their prescribed medicines, this was done in a safe way. Checks were undertaken before staff commenced employment, to protect people that used the service.

People were supported to do what they wanted to do, as enough trained staff were available to support them. People's preferences and dietary needs were met. Healthcare services were accessible to people with staff support as needed, and people received coordinated support, to ensure their preferences and needs were met.

The service applied the principles and values of Registering the Right Support and other best practice

guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways; People were supported to take reasonable risks which enabled them with opportunities to lead a full life. People spent their day as they preferred and were supported to take part in social activities of their choice to enhance their well-being.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff understood the support people needed to make decisions when they were unable to make specific decisions independently. Mental capacity assessments and best interest decisions were undertaken where people needed support to make specific decisions. This demonstrated that people's rights were upheld, and they were supported in the least restrictive way possible.

People and their representatives were encouraged to give their views about the service. This included raising any concerns they had. People and their representatives were involved in their care to enable them to receive support in their preferred way.

Staff felt supported by the management team and their performance was monitored to ensure any development and training needs were met.