The Hall

People felt safe using the service and staff understood where people were at risk and what to do to minimise this. The home was well-staffed to ensure people's needs were met. People had their medicines on time and how they wanted them. All areas of the home were clean, tidy and fresh. Accidents and incidents were analysed and the findings used to improve the care provided.

Staff completed a range of essential and specialist training courses to enable them to support people effectively. They worked closely with healthcare professionals to ensure people's physical health needs were identified and met.

People's liked the food served and their dietary needs were met. A person said, "The food is good, we get a choice." The home catered for a variety of diets including vegetarian and gluten-free.

People had activity care plans and the opportunity to take part in group and one-to-one activities. People said they enjoyed the exercise classes run by the home's occupational therapists. People's diversity needs were met and the home celebrated cultural and religious festivals and events.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home provided good-quality personalised care that achieved positive outcomes for people. A person said, "This place gets you better both mentally and physically." The register manager was well-organised, effective and approachable. The provider and senior staff carried out a range of quality assurance checks and audits to ensure the home was running safely and effectively.