Broomhill Care Centre

People's care had been reviewed to reflect any changing support needs. Risk management was generally comprehensive and guidance for staff was up to date and detailed. One person's risk plan associated with physical intervention and risks associated with personal care, needed more detail; this was discussed with the registered manager who took immediate action.

Staff understood what constituted abuse or poor practice and systems and processes were in place to protect people from the risk of harm. People were protected against the risk of abuse, as checks were made to confirm staff were of good character and suitable to work in a care environment. There were sufficient staff available to support people. Medicines were managed safely, and people were supported to take their medicine as prescribed. The provider analysed accidents and incidents and used this information as a learning tool to improve the service.

Staff had reviewed how people could be supported during the COVID-19 pandemic and restrictions in the community and supported people to be involved with activities in the home and do the things they enjoyed. People were encouraged to express their views about their care and staff were responsive to their comments and any concerns.

There were systems in place to monitor the quality of the service and enable the provider to drive improvement. Staff had regular meetings to keep them updated on training and good care practice. The provider had an ongoing action plan that showed how the service was continually improving.