The Lodge at Burcot Grange

The registered manager worked with people, relatives, other health and social care professionals and staff so people had seamless care and achieved good outcomes. This had led to people experiencing improved mental health, pain reduction, and physical health.

The provider and registered manager worked together to reflect on the care provided to people. This had led to significant improvements in people's safety, including a major reduction in the falls people experienced.

There was a consistently high level of praise from people and their relatives about the skilled ways people were supported by the whole staff team. People were encouraged to explore what support they wanted, and staff listened to how people wanted their care to be provided.

Relatives were positive about the inclusive way their family member's needs were met and how staff worked with them to anticipate people's changing needs and drive through improvements in people's well-being and comfort.

Staff had received many compliments for the care they had provided to people at the end of their lives.

People were promptly supported by staff when they wanted assistance. Staff had a clear understanding of people's individual risks and promoted people's rights and independence when caring for them. People were supported to have the medicines they needed to remain well, and action was taken to reduce the risk of infections.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Rating at last inspection The last rating for this service was good, (published 30 April 2019).