Tutnall Hall Care Home

We found the following examples of good practice. ● Additional staff had been placed on shift to ensure the service continued to run safely. For example, the registered manager had found some people's waiting times for assistance had become longer, due to staff donning additional PPE, with more staff on duty, it reduced peoples waiting times. ● The provider had installed further Wi-Fi connectivity to support the additional usage of internet, which supported people to maintain contact with the family and friends. ● Garden rooms which had direct access to outdoors were kept free for new people coming to live in the home. The registered manager told us this meant their close family members were able to safely visit them during their isolation period, which helped them settle into their new home. ● Where some staff used public transport, the provider had supported staff to use alternative means of transport, to mitigate the risk of transmission of infection on their way into and home from work. ● Additional staff for activities were put in place, to ensure they continued to meet people's social wellbeing needs, particularly when their friends and family members were restricted from visiting.

Further information is in the detailed findings below.

The five questions we ask about services and what we found