Grosvenor House Care Home

Grosvenor Home Care home is in an adapted building with bedrooms available over two floors. There were lounges and dining areas on two floors with access by lifts and stairs.

People's had an exceptional experience of care because staff understood their individual needs and went to extraordinary efforts to achieve outcomes for them. Staff were innovative in the way they helped provide compassionate care and ensured where appropriate people's End Of Life care allowed people and their families to have a peaceful experience.

People were cared for by enough staff who they liked and kept them safe. Staff understood and knew the risks people lived with and had undergone checks of their background as part of the recruitment process. Processes were in place to ensure people received their medicines safely. Staff understood and practiced infection control techniques. The registered manager promoted learning from improving people's experience of care.

People's needs were assessed, and care was planned and delivered to meet legislation. People and their families were appropriate were involved in care planning. People felt the food they ate was exceptional and in response to their individual preferences. Close relationships with the local GP enabled people to have swift response to their healthcare needs. Staff were supported through regular training and supervision. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and provider worked closely to enable people's vision for their care to be realised. People and their families were encouraged to share feedback in order to help shape care delivered at the home. The registered manager was supported by a team that understood their obligations for investigating and reporting any incidents were appropriate. Staff were happy working at the home and were people felt was a welcoming environment. The home was a part of the local community and the registered manager worked with local stakeholders.