Havencroft Nursing Home

We found the following examples of good practice.

Visitors completed a Covid-19 screening tool and wore Personal Protective Equipment (PPE). They entered the home through the side gate to avoid them walking through the home. The provider had installed a visitor pod for families to safely visit people. Up to three visits per day took place by appointment which allowed time for cleaning of the pod between visits.

To ensure people's wellbeing was promoted the activities co-ordinator and staff organised and supported regular video and telephone calls with families to ensure everyone maintained contact. Activities took place in a large room to ensure people could participate in a socially distanced manor.

The numbers of people in each communal room was monitored by staff to ensure staff and people could maintain a safe social distance from each other.

The provider cohorted staff in pairs and zoned staff to work on a specific floor to minimise staff movement in the home and reduce the risk of spreading infection. Cleaning was scheduled throughout each day with a focus on touchpoints, deep cleans of people's bedrooms. Cleaning of communal areas was also completed more frequently.

Admission assessments were carried out by using video calls. Families were invited to see the outside of the home and sent a video tour and pictures of the home.

The five questions we ask about services and what we found