Redhill Court Residential Care Home

Recruitment processes were followed to prevent unsuitable staff being appointed. Enough staff were available to meet people's needs. The management team were monitoring night staffing to confirm sufficient levels. Medicines were appropriately managed to prevent people being placed at risk.

The home was visibly clean, and the provider's infection prevention and control measures were mostly effective. The environment was dementia friendly in line with best practice. A range of communal areas including a well-maintained garden was available for people to enjoy.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives had confidence in the ability of staff to provide effective care. Staff completed an induction when they started work and completed ongoing training to help them provide effective care to people.

People enjoyed the food and drink available and their dietary needs were met. People had access to healthcare professionals when needed aimed to maintain or increase people's health and well-being.

People received personalised care and the staff team demonstrated a shared commitment to providing good care. People liked the staff and we saw staff treated them with kindness.

People's right to privacy was respected, their independence was promoted, and their dignity was maintained.

People were happy with the social activities available to occupy their time and they had been supported to keep in contact with people who were important to them during the COVID-19 pandemic.

People and relatives spoke positively about the management team. Governance processes enabled managers and the provider to have an oversight of the service. The registered manager understood their

responsibilities and staff understood what the management team expected of them.

People and their relatives knew how to complain. Feedback was welcomed and was used to drive forward improvement and learn lessons. The management team welcomed our inspection and understood the need to be open and honest if things went wrong.