Austin Rose Care Home

Assessment of people's needs were carried out prior to people moving into the home. Staff told us they felt supported. People enjoyed the food. People received support from external healthcare providers when needed. The layout of the home allowed people to choose where they spent their time. The service was working within the principles of the Mental Capacity Act 2005.

All of the people and their relatives we spoke with were positive in their feedback about the care and support they received. Staff treated people with kindness and compassion. People told us their privacy was respected. People were involved in decisions about their care.

The registered manager ensured care plans were person centred and specific to individuals. Care plans provided staff with clear guidance on how to meet people's needs. People's communication needs were assessed. The provider had a clear complaints policy in place.

Audits were completed and effective. Where improvements were needed, they were actioned in good time. The registered manager carried out reviews of all individual accidents and incidents. Staff were given the opportunity to discuss their views.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.