Westcroft Nursing Home Ltd

People's medicines were safely managed. Where people were prescribed 'as required' PRN medicines, there were protocols in place that specifically detailed the needs of people and when these medicines should be given. Where people were on covert medicines, this was always given as a last resort.

Where required, people received support with their eating and drinking. Care files highlighted guidance for staff to support people if they were on a specialist diet. Staff were seen to encourage people to remain hydrated throughout the day. The home was undergoing a continued refurbishment where a sensory room had been installed. There were further improvements planned for signage on doors to help people living with dementia navigate throughout the home.

There were a lot of positive interactions between staff and people at meal times and throughout the day. Staff spoke clearly to people and understood how to interact with people who were living with dementia. People confirmed that staff were caring and treated them with dignity and respect.

People's care was person centred and individual to meet their specific needs and preferences. There were a number of events that had been organised by the service to help people maintain relationships and avoid isolation.

There was a positive culture within the home. There were quality audits in place which were monitored through robust governance processes and audits in place to assist with the continued learning and development of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.