The Hollies
- Care home
- 21 beds
- No nursing
- Registered since 2010
- Central Stoke-on-Trent, Stoke-on-Trent, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
8 years
since the latest rating was published. A rating this old may not show how the service is today.
58 of 76
rated care homes in Stoke-on-Trent are rated Good, like this one.
The Hollies: inspection record
Rated Good in January 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G The Cedars Good, less than 0.1 miles away
- G Westcroft Nursing Home Ltd Good, less than 0.1 miles away
- – Jasmine Not yet rated, 0.1 miles away
- G Poplars Good, 0.1 miles away
- G Mimosa Good, 0.1 miles away
What inspectors found
From the Care Quality Commission's inspection report published 9 April 2021. Quoted under the Open Government Licence.
The Hollies provides personal care for up to 21 people. People who use the service may have a learning disability or mental health needs. At the time of the inspection, 21 people were living in the home but not everyone using The Hollies received a regulated activity.
Read the rest of CQC's summary
We found the following examples of good practice.
Visitors were screened for symptoms and answered set questions relating to COVID19 to ensure their visit could take place safely in line with current guidance.
Personal protective equipment (PPE) guidance was followed. Where people accessed the community, they wore masks and sanitised hands when returning to their home.
People were supported to maintain contact with loved ones via telephone calls, video calls and window visits.
The provider had cleaning schedules in place. Touch points were cleaned frequently throughout the day. People also volunteered with additional cleaning of the home, where they would mop floors and clean touch points.
Where people had been unable to consent to COVID19 tests or vaccinations, the provider had ensured appropriate evidence and consultation was made on their behalf before decisions were made.
The five questions we ask about services and what we found
Questions to ask when you visit
- The last rating is 8 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Rebecca Nicklin
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 9 April 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Delam Care LimitedBrand: CareTech Community Services
- Ownership type
- Organisation
- Companies House number
- 02995783 (opens Companies House)
Delam Care Limited runs 7 services, all in the West Midlands. 6 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Delam Care Limited
Getting help from Stoke-on-Trent City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Stoke-on-Trent City Council
- Ask for a care needs assessment
- Phone: 0800 561 0015, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Stoke-on-Trent City Council
Checked on the council's website, November 2026.
Common questions
- Does The Hollies provide nursing care?
- No. The Care Quality Commission lists The Hollies as a care home without nursing.
- How many beds does The Hollies have?
- The Care Quality Commission's register lists 21 beds at The Hollies.
- When was The Hollies last inspected?
- The Care Quality Commission's latest rating for The Hollies was published on 29 January 2019.
- Who runs The Hollies?
- The Hollies is run by Delam Care Limited. It runs 7 services, all in the West Midlands.
- What is The Hollies's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 29 January 2019.
Contact
- Phone
- 01782 205064
- Address
- 9 Shirley Road, Hanley, Stoke-on-Trent, ST1 3PF Map (opens Google Maps)
Compare nearby
- G The Cedars Good, less than 0.1 miles away
- G Westcroft Nursing Home Ltd Good, less than 0.1 miles away
- – Jasmine Not yet rated, 0.1 miles away
- G Poplars Good, 0.1 miles away
- G Mimosa Good, 0.1 miles away