The Thorns Retirement Home

We found the following examples of good practice. ● The registered manager had ensured staff could access comprehensive and informative training in various aspects of infection control. Staff confirmed they felt confident in the training and this helped them deliver care based on best practice. ● The environment and equipment had been arranged to minimise the risk of infection and was clean and clutter free. ● Information was gathered from visitors to help minimise the risk and spread of infection. ● Risk assessments were carried out to minimise the risk and spread of infection. ● Processes to minimise the risk of infection were carried out by staff. For example, temperature checks, safe waste disposal and increased cleaning of the home took place. ● Covid-19 policies and risk assessments were available and known by staff. ● Checks and audits were carried out on the cleanliness of the home and action taken if this was needed. ● Adequate handwashing facilities, infection control gel and personal protective equipment (PPE) was available to support best practice. ● Staff supported people to use electronic tablets and telephones to maintain contact with loved ones. ● People were supported to access health professional advice and maintain their well-being. ● The service was taking part in the whole home testing process. People at the home were supported to decide if they wanted to participate. If people were unable to make this decision for themselves, best interest discussions were held with relatives and documented. ● Appropriate signage was displayed throughout the home to promote best practice.

The five questions we ask about services and what we found