Hillcroft Nursing Home Slyne

We found the following examples of good practice. The service had dedicated staff to ensure people were received safely and continued to be supported in the service in accordance with national guidance. They supported people and their relatives to understand the policies and procedures surrounding protection against COVID 19, the isolation processes and how the service could help them to keep people safe.

Social media systems such as mobile phones and computer systems were used to facilitate contact between people and their relatives. One person said, "No issues with visiting, they are nice people, they keep the building and my room very clean."

During our visit we observed the staff using Personal Protective Equipment, (PPE) safely. The manager told us sufficient stocks of PPE were available and we confirmed this on the visit. A staff member said, "We have had in house training around infection control & continuous guidance around Covid issues."

People living in the home and staff were tested regularly for COVID-19. One person said, "We get tested the staff are very careful." There were no staff employed who had not been vaccinated as now required.

The home was clean and hygienic. Cleaning schedules were in place and PPE stations placed around the home in individual rooms. Additional cleaning protocols were in place to ensure all areas of the building were regularly sanitised.

The five questions we ask about services and what we found