Hillcroft Nursing Home Carnforth

We found the following examples of good practice.

The provider and registered manager had utilised available covid funding to create visiting pods which helped maintain regular visits for people during the COVID-19 pandemic. A visiting co-ordinator helped ensure all visitors adhered to the providers visiting policies. Visiting arrangements included a variety of options determined by the current government guidelines and individual risk assessments. This helped ensure visiting opportunities were maximised.

The provider and registered manager ensured information and guidance was understood and embedded across the different homes in the group. This helped ensure all staff were up to date with guidance and good practice.

The registered manager had worked closely with health providers through Care Home Support to maintain quality health care for people living in the home. This included using technology to maintain regular consultations with the GP practice.

Staff had maintained safe and effective infection prevention and control practices. There were enhanced cleaning routines, which were thorough, and helped minimise the risk of infection.

The five questions we ask about services and what we found