Keer Sands Residential Home

Keer Sands Residential Home is an adapted building surrounded by farms and fields. The home has 2 floors with a stair lift, lounge, dining room, an external conservatory, and a rear yard. There are 8 single rooms and 1 double room. All bedrooms have hand washing facilities with bathrooms and toilets in easy access on both floors. All rooms have a view of farms and countryside.

Medicines were managed safely. The medicines practices were good, and all medicines paperwork was current. We found the medicines storage area was also very tidy and managed well. We found 2 minor gaps in medicines practice and these were repaired during the inspection. The registered managers focused on supporting people with the least restrictive options to prevent people from being over-medicated.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were protected from abuse. There were robust systems in place to keep people safe from abuse and staff were trained to respond to any abuse they might see.

Staffing was safe. We found the staff recruitment and training was good and enabled staff to support people with exceptional care.

The prevention and control of infection was good. Systems were in place and staff followed current guidance to keep people safe.

The registered managers and staff worked to learn lessons and make improvements to keep things from going wrong in future.

The whole staff team in the service ensured people were well-treated, supported, and respected. This was evident throughout the inspection. Staff were confident, skilled, and exceptionally caring. Staff were

empowered to use their caring natures to improve the lives of people in the home.

People were supported by staff to be involved and express their views and making decisions about their care. This was done with empathy and was done by knowing the people well and watching for new changes in behaviours. The staff then worked to get ahead of any problems to ensure people didn't have heightened anxieties.

All people were supported with privacy, dignity, and independence. Staff worked with people to anticipate needs and problem solve so people remained individuals and to encourage full engagement.

The registered managers promoted a positive culture that was person-centred and empowering. This led a dedicated staff team to take initiative and actively support people with very good care.

The service staff and managers worked exceptionally well with others. Other health professionals provided unanimous positive feedback regarding the service.