Hillcroft House Galgate

We found the following examples of good practice.

● The provider had implemented an appropriate policy around visitors during the pandemic. Visits were restricted and management risk assessed each visit. Staff checked all visitors for any signs or symptoms of infection before they were allowed into the home. Visitors were required to follow best practice guidance and wear appropriate personal protective equipment (PPE). The need to restrict visits to the home had been discussed with people and their relatives. ● Staff supported people to maintain their relationships with their families and friends. People connected with families and friends through social media, video calls and over the telephone. ● The provider had implemented measures to reduce risks when people returned from hospital. This included people having to isolate in their bedrooms, following national guidance. ● People who lived at the home and staff were supported with regular testing for COVID-19. The provider had plans around cohorting and zoning the premises, which helped to reduce the risk when a positive result was received. ● Staff were provided with training around COVID-19 and the correct use of PPE. Staff used additional PPE when supporting people who had tested positive for COVID-19. We observed staff wore PPE appropriately during our inspection. ● We observed the home looked clean and hygienic. Staff told us high touch areas such as handles, and switches received additional cleaning several times each day. The provider had assessed risks related to infection control, COVID-19 and the general environment, in order to reduce the level of risk and keep people safe.

Further information is in the detailed findings below.

The five questions we ask about services and what we found