Hillcroft Nursing Home Caton Green

Staff were caring, patient and took time to ensure people felt valued. They worked in partnership with people, offered choices and promoted people's independence. However, sometimes the language used did not promote person-centred care. We have made a recommendation about the use of positive language within a care setting.

Medicines were managed safely, however, guidelines did not show how to administer variable dose, as and when medicines. All other risks people faced were assessed and safely managed. People and relatives felt the care and support kept people safe. Staff showed good knowledge of safeguarding procedures. Infection prevention was ongoing, and the home was clean and well maintained.

The provider had strong links with health professionals. This promoted timely support and positive outcomes for people. People had access to food and drinks, 24 hours a day if requested. Staff told us the training ensured they had the skills to carry out their roles effectively and the management team were supportive.

People took part in valued activities within the home and in the local community. People became more sociable and less reliant on medicines as they participated the activities on offer. The registered manager delivered end of life care to ensure people stayed in a familiar environment with people they knew. People's communication needs were identified, and appropriate support offered. There was a complaints procedure which was made available to people and their families.

The management team had good oversight of relevant procedures through monitoring and auditing to ensure people received effective support and the service was well-led. The registered manager used a variety of methods to assess and monitor the quality of the service. They were aware of their regulatory responsibilities associated with their role.