Dolphinlee House Home for Older People

Medicines were being managed safely and people received them as they had been prescribed by staff who had received appropriate training.

Risk assessments were in place to monitor and minimise the potential risk of avoidable harm to people. There were enough staff to adequately support the number of people using the service. Recruitment processes used ensured staff including agency staff were suitable to work with vulnerable people.

Systems were in place to record accidents and incidents. These were consistently monitored to identify any lessons learned, themes or trends. Safeguarding incidents were identified and shared with relevant authorities. People told us they thought the care they received was good and spoke very positively about the staff who supported them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's care and support had been planned in partnership with them and their relatives where possible.

Documentation used to determine people's capacity to make certain decisions and establish consent was not consistently completed accurately. We have made a recommendation about this.

Training records demonstrated appropriate and relevant training was completed. Referrals were made to other healthcare services where necessary. People told us they enjoyed the food and their dietary needs were being met.

There were improved, communications, systems and processes used to ensure regular oversight of the safety and quality of the service. The provider, registered manager and staff had worked hard to improve people's experiences and to address shortfalls found at the last inspection driving improvements at the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk