Laurel Bank

Staff files contained sufficient evidence to demonstrate appropriate staff were recruited, inducted and trained to support vulnerable people safely. Staff followed the person's medication care plan, risk assessment and preferences, such as when they chose to self-administer. One person said, "I was glad they agreed [for me to self-administer]. I know they're taking a risk, but they trust me and it means I can keep my independence."

The registered manager had created clear lines of communication for staff to understand their responsibilities in retaining people's safety and wellbeing. They sought feedback from staff, external professionals, people and their relatives about care delivery and service development. A visiting professional told us, "I'm here all the time and, without exception, I see how caring the staff are. I can confidently say they love the residents in the way they interact with them."