Cross Keys
- Care home
- 9 beds
- No nursing
- Dementia care
- Registered since 2012
- Cornwall, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
3 years
since the latest rating was published.
149 of 190
rated care homes in Cornwall are rated Good, like this one.
Cross Keys: inspection record
Rated Good in February 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI The White House Falmouth Requires improvement, 1 mile away
- – Falmouth Court Care Home Not yet rated, 1.3 miles away
- – Antron Manor Not yet rated, 1.5 miles away
- RI Roscarrack House Requires improvement, 1.9 miles away
- G King Charles Court Good, 1.9 miles away
What inspectors found
From the Care Quality Commission's assessment published 23 February 2024 (assessment visit 13 December 2023). Quoted under the Open Government Licence.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. At our assessment we found Cross Keys were meeting the principles of Right support, right care, right culture.
- Safe Good
- Caring Good
- Responsive Good
Read the rest of CQC's summary
Cross Keys is a 'care home' that provides care and support to people with a learning disability and autistic people. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The service accommodates up to 9 people. On the day of the inspection 9 people were living at the home.
We carried out our on-site assessment on 19 December 2023, off site assessment activity started on 15 December 2023 and ended on 5 January 2023. We looked at 8 quality statements; Safeguarding; Involving people to manage risks; Safe environments; Safe and effective staffing; Independence, choice and control; Workforce wellbeing and enablement; Listening to and involving people and Equity in experiences and outcomes.
At our last inspection the service was rated good. At this assessment the service remains good.
-
Safe
Good
People were comfortable in the service and relatives told us they were safe. Risks were appropriately mitigated and people were protected from abuse.
Staffing levels were safe and immediate action had been taken to address risks associated with staff sickness on the day of the site visit. Staff had been recruited safely and had the skills necessary to meet people's needs.
The environment of the service was safe and well maintained.
-
Caring
Good
People were cared for well. People were supported to have maimum choice and control of thier lives and staff supported them in the least restrictive way possible and in thier best intrerests polices and systems in the service supported this practice.
The provider valued their staff team and encouraged their development.
-
Responsive
Good
People were in control of their lives and valued as individuals by the staff team. The provider encouraged and acted upon feedback from people, relatives, staff and health and social care professionals.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Barbara Mitchell
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 6 December 2017. Latest assessment published 23 February 2024; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Keelex 176 Limited
- Ownership type
- Organisation
- Companies House number
- 02839981 (opens Companies House)
Keelex 176 Limited runs 3 services, all in the South West. 3 are rated Good or Outstanding.
Other services run by Keelex 176 Limited
- G Breage House Good. Care home, Cornwall
- G Station Villa Good. Care home, Cornwall
Getting help from Cornwall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cornwall Council
- Ask for a care needs assessment
- Phone: 0300 1234 131, Monday, Tuesday, Thursday and Friday 9am to 5pm, Wednesday 10am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Cornwall Council
Checked on the council's website, November 2026.
Common questions
- Does Cross Keys provide nursing care?
- No. The Care Quality Commission lists Cross Keys as a care home without nursing.
- How many beds does Cross Keys have?
- The Care Quality Commission's register lists 9 beds at Cross Keys.
- When was Cross Keys last inspected?
- The Care Quality Commission's latest rating for Cross Keys was published on 23 February 2024.
- Who runs Cross Keys?
- Cross Keys is run by Keelex 176 Limited. It runs 3 services, all in the South West.
- What is Cross Keys's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 23 February 2024.
Contact
- Phone
- 01326 372979
- Address
- 17 Church Road, Penryn, TR10 8DA Map (opens Google Maps)
Compare nearby
- RI The White House Falmouth Requires improvement, 1 mile away
- – Falmouth Court Care Home Not yet rated, 1.3 miles away
- – Antron Manor Not yet rated, 1.5 miles away
- RI Roscarrack House Requires improvement, 1.9 miles away
- G King Charles Court Good, 1.9 miles away