Station Villa

Right Support The model of care and setting maximised people's choice, control and independence. The service was within walking distance to the town and there was good access to the local community and amenities.

People were supported to make their own decisions and included in the day to day running of their home. This included attending work or college, going shopping, attending clubs and accessing the community.

Staff supported people to learn new skills and maintain their independence. People had fulfilling days and meaningful goals they chose. Staff supported each person by focusing on their strengths and encouraging each person with what they could do.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We observed people making real choices in the structure of their day and the activities they took part in. They were in control of how they spent their time; what they wanted to do and when.

People were supported by enough staff on duty who had been trained to do their jobs properly. People's risk assessments were clear and up to date. People received their medicines in a safe way and were protected from abuse and neglect. People told us they were able to access timely support from health and social care professionals.

Right Care There was a strong person-centred culture within the staff team. Care is person-centred and promoted

people's dignity, privacy and human rights. People were treated in a dignified manner and staff were aware of people's support needs.

Staff knew people well and demonstrated an understanding of people's individual care, behavioural and communication needs. Staff gained consent from people prior to providing any support.

People received good quality care, support and treatment because staff had the skills they needed and supported each other effectively. Comments included "Staff are kind", "Staff are lovely" and care is "Perfect."

People communicated with staff with no hesitation. Staff understood their individual communication needs and were consistent in their approach and response. Risk assessments informed staff of any specific ways to best communicate with each person.

Right Culture The managers and staff team were highly motivated and proud of the service they delivered to the people they supported. There was a visible person-centred culture at the service.

People led their life that reflected their personalities and preferences. People were supported by staff where the ethos, values, and attitudes of management and care staff ensured they led confident, inclusive and empowered lives.

Staff created an environment that inspired people to understand and achieve their goals and ambitions.

People's quality of life was enhanced by the staff team's commitment to ensuring a respectful and inclusive culture. Systems were in place to monitor the quality of the care and support people received.

There was clear leadership and visions and values for the service, that ensured people were at the heart of everything they did.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Last rating and update The service was rated Good at our last inspection. (Published 18 September 2017).