Bonaer Care Home

People's experience of using this service:

People were relaxed and comfortable at Bonaer Care Home and relatives were complimentary of the care provided. Staff were attentive and provided support at a relaxed pace.

People told us they felt safe in the service and staff had a detailed understanding of their role in protecting people from all forms of abuse or discrimination. Risks in relation to choking and pressure area care were managed appropriately.

Staff were recruited safely and there were enough staff available to meet people's needs. Both care and domestic staff responded immediately to people's requests for support and care was provided compassionately at a relaxed pace. Induction training for new staff was provided in line with national recommendations and updated regularly.

Care plans were informative and included information about people's backgrounds to help staff understand their individual needs. The service employed an activities coordinator and an Occupational therapist and there was a varied programme of group and individualised activities available for people to participate in if they wished.

The service was well-led. The well-established staff team were highly motivated and told us the registered manager was supportive and compassionate. Action had been taken to address and resolve issues identified during our previous inspection and there were appropriate quality assurance systems in place.

At our previous inspection the service was rated Requires Improvement. (Report published 20 March 2018)