Penmeneth House

People had choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. We have made a recommendation in relation to recording details of DoLS applications made.

Staff were recruited safely and understood their role in ensuring people were protected from harm. There were sufficient staff available to meet people's support needs. People told us staff responded promptly to request for assistance and call bells were within reach of everyone the service supported.

Medicines were managed safely and risks to people's health and wellbeing had been identified assessed and mitigated. Were incident or accident occurred reviews had been completed to identify areas of learning or possible improvement.

Staff had the skills necessary to meet people's needs and referrals for support from healthcare professionals had been made promptly and appropriately.

The service used a digital care planning and recording system which provided staff with clear guidance on how to meet people's needs. Daily care records had been accurately maintained and information about people communication needs and preferences was available to all staff.

People were supported to maintain relationships that were important to them and encouraged to participate in a range of activities within the service. There was a part time activities coordinator based in the service three days per week and a vehicle available to enable people to access the community or visit

places of interest.

Complaints had been appropriately resolved and there were systems in place to ensure people's needs were met at the end of their lives.

The staff team were well motivated and enjoyed spending time with the people. Current leadership arrangements were appropriate, and the new manager was well supported by the provider's directors. Relatives told us, "I think it is a well-run, happy home".