Avon Lee Lodge

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained at good. This meant people were safe and protected from avoidable harm.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained at good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant there were shortfalls in service leadership, specifically around the governance processes and systems used. The provider did not always have effective governance systems in place to monitor and improve the quality and safety of the service.

The service was in breach of legal regulation in relation to governance. Systems were either not in place or were not operating effectively as they had not identified the shortfalls found at this inspection.