Ashwood Residential Care Home

We found the following examples of good practice.

The home was working closely with Wigan Council's health protection team, to ensure infection prevention and control (IPC) processes were robust. Both visits and telephone support had been provided, with action plans drawn up and implemented to promote good practice.

Although currently closed to normal visits, the home had a robust process in place for facilitating controlled visits for people receiving palliative care. Alternative access points had been identified to minimise access to the wider home, guidance drawn up for relatives to follow with temperature checks taken and PPE put on upon entry.

The home has used isolation and zoning appropriately, to ensure people were supported safely. Any admissions had included completion of testing and a 14 day isolation period, before people had been supported to integrate into the communal areas of the home. Furniture had been rearranged, as had the mealtime routine, to ensure people remained socially distanced.

Both PPE and cleaning products were stored and used appropriately. Cleaning and PPE stations had been set up across the home, to allow quick access and ensure guidance was followed. Touch free bins and clinical waste bags were in use throughout the home.

Further information is in the detailed findings below.

The five questions we ask about services and what we found