Hennel Lane

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service: People who could speak with us told us the staff were nice and said they felt safe in the home. We saw people were relaxed and comfortable with the staff on duty.

The service provided high-quality, person-centred care. The staff placed people at the centre of the service. They treated people in a caring and respectful way. The staff knew how each person communicated and gave people the time and support they needed to express their views and wishes.

People were protected from abuse and avoidable harm. There were enough staff on duty to provide people's care and to support people to take part in a range of activities they enjoyed. The provider carried out robust checks before new staff were employed. The staff had completed training in supporting people with their medicines and providing care safely. The registered manager carried out checks on the premises and equipment used in the home to ensure people were safe living and working there.

Care was planned and provided to meet people's needs. Appropriate specialist services had been included in assessing people's needs and planning their care to ensure it was based on best practice. The staff supported people to make healthy eating choices and people were provided with meals and drinks they enjoyed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems at the service supported this practice. People had opportunities to develop their skills, gain confidence and try new experiences.

People's privacy, dignity and independence were promoted. The staff spoke to people in a respectful way and knocked on doors to private areas before entering. People were supported to gain greater independence and to carry out tasks for themselves.

People were able to follow a range of activities of their choice. The staff gave people opportunities to try new

activities in the home and local community. The provider had a procedure for receiving and responding to complaints. The registered manager acted on any concerns raised to further improve the service provided.

The provider and registered manager asked people who lived at the home, their families and the staff employed for their views of the service. The registered manager used feedback they received to improve the service. The provider had arrangements to ensure the effective management of the service. The registered manager was supported by an area manager. The registered manager and area manager carried out checks on the quality and safety of the service.