Ambleside Nursing Home

We have made a recommendation regarding the availability of people's care records.

Systems were in place to protect people from the risk of abuse. Some steps had been taken to help ensure the physical environment was safe. There were enough staff working at the home to meet people's needs. The provider had robust staff recruitment practices in place. Medicines were managed safely. Accidents and incidents were reviewed to see if any lessons could be learnt from them.

Staff had received training to meet the needs of people using the service. They had also received regular supervision and an appraisal of their work performance. The registered manager and staff demonstrated a clear understanding of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards.

People were supported by staff who knew them well. People's dignity and privacy was respected, and staff understood the importance of maintaining people's independence. People, their relatives and staff told us the home was managed well. Staff enjoyed working at the home. The home worked in partnership with other organisations to provide safe, effective and consistent care.

We have made a recommendation regarding the provision of activities at the home. We have also made a recommendation regarding gathering feedback from people who use the service.

The management promoted a positive staff environment that was open and transparent. The registered manager demonstrated good visible leadership and understood their responsibilities. Staff were motivated and reflected pride in their work. They talked about people in a way which demonstrated they wanted to support them as much as possible and provide the best standards of care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk