Butterfly House

The service was located in a residential area of Weston-Super-Mare and was undergoing renovation to create an additional two rooms and an office for staff. Refurbishment of the home had been undertaken recently and provided a dementia friendly environment for people. The home had three floors with communal and dining areas on the ground and first floor.

The provider had infection control procedures in place to protect people and prevent the spread of infection. Staff accessed personal protective equipment (PPE) and acted in accordance with government guidance.

Robust quality assurance systems and a strong learning culture across the organisation contributed to continual development and improvement of the home.

There were arrangements in place to support people's end of life care and wishes. Staff were kind and patient towards the people they looked after. Staff understood how to support people with the challenges that living with dementia could bring. A relative said, "Butterfly House is more the small, family friendly and relaxed culture than big institutional care homes, and all the staff and the managers are very friendly and respectful to residents and visitors."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.