Firtree House Nursing Home
- Care home
- 35 beds
- Nursing care
- Dementia care
- Registered since 2018
- Nork, Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2018.
11 months
since the latest rating was published.
234 of 302
rated care homes in Surrey are rated Good, like this one.
Firtree House Nursing Home: inspection record
Rated Good in November 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Ranmore House Good, less than 0.1 miles away
- G Green Acres Good, 0.4 miles away
- G Bolters Corner Nursing Home Good, 0.4 miles away
- – The Squirrels Short Breaks Service Not yet rated, 0.6 miles away
- G Hallmark Banstead Manor Luxury Care Home Good, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 13 November 2025 (assessment visit 18 September 2025). Quoted under the Open Government Licence.
Date of assessment: 21 October 2025
Firtree House Nursing Home is a service that offers accommodation and nursing for up to 35 people. This included people with physical and mental health conditions, which included people living with dementia. At the time of our inspection, 31 people were living at the service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The service had 2 registered managers in post and during this report we refer to them as ‘management’.
People received the medicines they required, but storage of medicines did not always follow best practice. In addition, we found some people’s air mattresses were not on the correct settings and 1 person’s thickener powder was left out in their room. We also found that, although the principles of the Mental Capacity Act 2005 were being taken into account, this was not always in a consistent way. Management has ensured there were sufficient staff on duty, but recruitment processes required improvement as we found gaps in the employment history of some staff. Following our inspection, management provided us with evidence of immediate action addressing areas we had highlighted to them.
Staff were happy working at the service and told us they felt supported and listen to by management. There was a good culture within the service. Lessons learnt from accidents and incidents were shared with staff and staff were aware of how to keep people safe.
Staff worked closely with external professionals, both health and social to help ensure they provided the most appropriate care to people.
Staff received appropriate training and supervision for their role and they were confident if they spoke up, they would be listened to.
Governance arrangements were robust and management and staff looked for ways to continually improve the service.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
Atour last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Roshan Seedheeyan
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 19 February 2022. Latest assessment published 13 November 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- NSR Care Homes Ltd
- Ownership type
- Organisation
- Companies House number
- 10751346 (opens Companies House)
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Firtree House Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists Firtree House Nursing Home as a care home with nursing.
- How many beds does Firtree House Nursing Home have?
- The Care Quality Commission's register lists 35 beds at Firtree House Nursing Home.
- When was Firtree House Nursing Home last inspected?
- The Care Quality Commission's latest rating for Firtree House Nursing Home was published on 13 November 2025.
- Who runs Firtree House Nursing Home?
- Firtree House Nursing Home is run by NSR Care Homes Ltd.
- What is Firtree House Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 13 November 2025.
Contact
- Phone
- 01737 350584
- Address
- 2 Fir Tree Road, Banstead, SM7 1NG Map (opens Google Maps)
Compare nearby
- G Ranmore House Good, less than 0.1 miles away
- G Green Acres Good, 0.4 miles away
- G Bolters Corner Nursing Home Good, 0.4 miles away
- – The Squirrels Short Breaks Service Not yet rated, 0.6 miles away
- G Hallmark Banstead Manor Luxury Care Home Good, 0.6 miles away