Bolters Corner Nursing Home

Right Care: People received care that was person-centred and in line with their preferences, likes and dislikes. Staff respected people's dignity and privacy and treated people with kindness. Staff also knew people's individual risks and how to manage these to ensure people received safe care. People were supported with their medicines when they needed them and staff had received correct training to safely carry out their roles.

Right Culture: There were clear quality assurance processes that were followed. These ensured staff continued to maintain a high level of care. People, staff and relatives felt involved in the running of the home and the management team strived for people to feel included and empowered in their everyday lives. The provider worked very well with all health and social care professionals, we saw examples of impressive partnership working that had positive results on people's health and wellbeing.