Greenacres
- Care home
- 63 beds
- No nursing
- Dementia care
- Registered since 2010
- Banstead, Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
First rated Requires improvement in 2015, most recently Good in September 2024.
2 years
since the latest rating was published.
234 of 302
rated care homes in Surrey are rated Good, like this one.
Greenacres: inspection record
Rated Good in September 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Ridgemount Requires improvement, less than 0.1 miles away
- – The Squirrels Short Breaks Service Not yet rated, 0.1 miles away
- G Hallmark Banstead Manor Luxury Care Home Good, 0.2 miles away
- G Kenilworth Care Home Good, 0.3 miles away
- G Bolters Corner Nursing Home Good, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 19 September 2024 (assessment visit 21 May 2024). Quoted under the Open Government Licence.
Date of assessment 26 June to 16 July 2024. Greenacres provides residential care and support to people within a residential setting in Banstead Surrey. Greenacres is one of a group of homes owned by a national provider, Anchor Hanover Group. The service provides support for up to 63 people, many of whom are living with dementia, physical disabilities, older age and frailty. This assessment was prompted by information of concern received by CQC and the length of time since this service was last inspected. Concerns raised included increased number of falls; risk management; safe environments and delays in reporting incidents. At this assessment, we reviewed 6 quality statements in Safe and Well-led only. The rating did not change and remains good.
- Safe Good
- Well-led Good
Read the rest of CQC's summary
-
Safe
Good
People said they felt safe at Greenacres and with the staff who supported them. Staff received training in safeguarding adults and were aware of the procedures for reporting any safeguarding concerns. People were involved in decisions about their care and supported to maintain their chosen lifestyle choices safely and supported to take positive risks. There were enough staff with the skills required to support people safely. People were safely admitted to the service and staff worked closely with health and social care professionals to ensure people received safe care.
-
Well-led
Good
We received positive feedback from people, relatives, staff and partners in the leadership of the service. There was a clear governance system in place which provided oversight of risk and quality. The provider had a schedule of quality assurance systems in place to support them to review and assess the service delivery. The provider maintained oversight with regular provider visits and provider level audits. Any identified shortfalls were addressed and acted upon.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Sue-Ellen Streeter
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 19 December 2019. Latest assessment published 19 September 2024; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Anchor Hanover GroupBrand: Anchor
- Ownership type
- Organisation
- Companies House number
- RS007843 (opens Companies House)
Anchor Hanover Group runs 131 services in England, 30 of them in the South East. 111 are rated Good or Outstanding, 18 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Anchor Hanover Group
- O Beech Hall Outstanding. Care home, Leeds, Yorkshire and the Humber
- O St Anne's - Saltash Outstanding. Care home, Cornwall, South West
- O West Hall Outstanding. Care home, Surrey
- G Anchor Integrated Care & Housing Village - Denham Garden Village Good. Home care, Buckinghamshire
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Greenacres provide nursing care?
- No. The Care Quality Commission lists Greenacres as a care home without nursing.
- How many beds does Greenacres have?
- The Care Quality Commission's register lists 63 beds at Greenacres.
- When was Greenacres last inspected?
- The Care Quality Commission's latest rating for Greenacres was published on 19 September 2024.
- Who runs Greenacres?
- Greenacres is run by Anchor Hanover Group. It runs 131 services in England, 30 of them in the South East.
- What is Greenacres's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 19 September 2024.
Contact
- Phone
- 01737 858990
- Address
- The Horseshoe, Banstead, SM7 2BQ Map (opens Google Maps)
Compare nearby
- RI Ridgemount Requires improvement, less than 0.1 miles away
- – The Squirrels Short Breaks Service Not yet rated, 0.1 miles away
- G Hallmark Banstead Manor Luxury Care Home Good, 0.2 miles away
- G Kenilworth Care Home Good, 0.3 miles away
- G Bolters Corner Nursing Home Good, 0.4 miles away