Kenilworth Care Home

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right Support People were encouraged to have control in their daily lives and staff encouraged people to live as independently as possible. For example, people were supported to take part in the day to day activities of the house and had responsibility for different aspects of the house. Risks were managed well to keep people safe while promoting their independence and staff supported people to access healthcare services when they needed them.

Right Care Staff knew people well and ensured that people received the support they needed to keep them safe and to meet their individual care needs. People's rights were promoted, and they were protected from discrimination. People were treated with dignity and their privacy was respected. Staff were kind and caring. They treated people with respect and encouraged them to make decisions about their care and support. The support staff provided was flexible and responsive to people's needs and preferences.

Right Culture There was a positive and welcoming ethos at the service, the culture was one of empowering people to live the lives they chose to. People were supported to be involved in planning their own care and were encouraged to give their views about the support they received. People's families were actively encouraged to visit at any time and were invited to care planning meetings.

We found that audits were not robust and information in people's care plans was not easily accessible. Any potential risk to people was mitigated by being supported by a consistent and well established staff team who knew them well. People and their family members told us the registered manager was approachable

and kind. Staff told us they felt supported and enjoyed working at the service. The registered manager and staff maintained effective working relationships with healthcare professionals to ensure people received the care they required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.