HF Trust - 34 Shipston Road

People's experience of the service and what we found: We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's freedom was not unnecessarily restricted, and people were not physically restrained. People lived in a safe, clean, well equipped, well-furnished and well-maintained environment. People were encouraged to personalise their rooms. Staff worked with people, relatives and health and social care professionals to maintain people's health and wellbeing. Staff supported people to take their medicines safely and as prescribed.

Right Care People were supported by staff who knew them well and were kind and attentive to them. People's safety and care needs were identified, their care was planned, and their needs were met. There was an approach to supporting people so their individual preferences and lifestyles were respected, whilst their safety needs were balanced with positive risk taking. Staff understood how to protect people from abuse and were confident the registered manager would take action to protect people, should this be required.

Right Culture We found there was a positive and person-centred culture, which focused on meetings people's needs. Relatives spoke positively about the service and staff team. People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs. The registered manager and provider regularly checked the quality of people's care and used their findings to improve the quality of the service and to take learning from incidents.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was Good (published 14 September 2018).