Trinity Manor

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first inspection for this newly registered service. This key question has been rated as good. This meant people were safe and protected from avoidable harm. Risks to people’s health were mitigated and there were enough suitably skilled staff to support people. Staff understood their role in keeping people safe.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first inspection for this newly registered service. This key question has been rated as good. This meant the effectiveness of people’s care, treatment and support achieved good outcomes. Staff shared information between themselves and with other healthcare professionals to ensure people’s needs and preferences were met. Staff worked in accordance with the Mental Capacity Act 2005 and followed legislative requirements when restrictions in people’s care plans were required to keep them safe.

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this newly registered service. This key question has been rated as good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. People were given opportunities to participate in meaningful engagement and could have visitors without restriction.

Responsive – this means we looked for evidence that the service met people’s needs. This is the first inspection for this newly registered service. This key question has been rated good. This meant people’s needs were met. Care plans provided staff with enough guidance to provide the individual care people wanted. The provider had processes to support equity in people’s experiences and outcomes and ensure people were able to engage with other healthcare professionals and agencies when they needed to.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first inspection for this newly registered service. This key question has been rated good. This meant leaders and the culture they created supported the delivery of high-quality, person-centred care. Leaders demonstrated a commitment to listen and learn to drive improvement in the quality-of-care provision. Staff described a supportive management team who were visible and available to them.