Croft Dene Care Home
- Care home
- 43 beds
- Nursing care
- Dementia care
- Registered since 2018
- Wallsend, North Tyneside, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
32 of 39
rated care homes in North Tyneside are rated Good, like this one.
Croft Dene Care Home: inspection record
Rated Good in May 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G St Peters Court Good, 0.5 miles away
- G Charlton Court Good, 0.5 miles away
- O Eastside Gardens Outstanding, 0.5 miles away
- G Carville Road Good, 1.3 miles away
- G Eothen Residential Homes - Wallsend Good, 1.3 miles away
About the service
From the Care Quality Commission's inspection report published 13 May 2023. Quoted under the Open Government Licence.
Croft Dene Care Home is a care home providing accommodation and nursing or personal care for up to 43 people. Accommodation is provided over two floors. The environment had been adapted to meet the needs of people. At the time of our inspection 37 people were resident at the home.
What inspectors found
The service was well-led. Action had been taken following the last inspection to ensure legal requirements were met and service improvements were made. Governance systems were effective in monitoring quality at the home. The registered manager worked in an open and transparent way and understood their responsibilities in relation to the duty of candour regulation.
Read the rest of CQC's summary
Policies and procedures in relation to infection prevention and control (IPC) to prevent the spread of infections were in place. Arrangements were in place to support people to maintain contact with people important to them. This included indoor visits from relatives or friends and supporting people to maintain contact with the use of technology such as telephone calls.
Medicines were managed safely and reviews of incidents took place to assess if any improvements to staff practice could be made. Safe recruitment procedures had been followed and there were enough staff deployed to meet people's needs. Systems were in place to safeguard people from the risk of abuse and the risks people were exposed to had been assessed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People's communication needs were met. Information was available to people in alternative formats to support their communication needs. End of life care plans were in place to ensure any wishes people had for their end-of-life care were recorded. Staff provided care and support which was person-centred to the individual needs of people. Systems were in place to investigate and respond to any complaints and to acknowledge any compliments.
Questions to ask when you visit
- The last rating is 3 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 13 May 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Crystal Croftdene Limited
- Ownership type
- Organisation
- Companies House number
- 10871470 (opens Companies House)
Crystal Croftdene Limited runs 2 services, all in the North East. 2 are rated Good or Outstanding.
Other services run by Crystal Croftdene Limited
- G Blossom Hill Care Home Good. Care home with nursing, Sunderland
Getting help from North Tyneside Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Tyneside Council
- Ask for a care needs assessment
- Phone: 0345 2000 109
- Support for carers
- Paying for care: North Tyneside Council
Checked on the council's website, November 2026.
Common questions
- Does Croft Dene Care Home provide nursing care?
- Yes. The Care Quality Commission lists Croft Dene Care Home as a care home with nursing.
- How many beds does Croft Dene Care Home have?
- The Care Quality Commission's register lists 43 beds at Croft Dene Care Home.
- When was Croft Dene Care Home last inspected?
- The Care Quality Commission's latest rating for Croft Dene Care Home was published on 13 May 2023.
- Who runs Croft Dene Care Home?
- Croft Dene Care Home is run by Crystal Croftdene Limited. It runs 2 services, all in the North East.
- What is Croft Dene Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 13 May 2023.
Contact
- Phone
- 0191 263 3791
- Address
- Threap Gardens, off Simonside Avenue, Wallsend, NE28 7HT Map (opens Google Maps)
Compare nearby
- G St Peters Court Good, 0.5 miles away
- G Charlton Court Good, 0.5 miles away
- O Eastside Gardens Outstanding, 0.5 miles away
- G Carville Road Good, 1.3 miles away
- G Eothen Residential Homes - Wallsend Good, 1.3 miles away