Carville Road

Accidents and incidents were reviewed to identify if any themes or trends were evident and to assess if measures could be taken to reduce the risks people were exposed to. Systems were in place to safeguard people from abuse and staff were confident in the actions to take. There were enough staff to meet the needs of people and safe recruitment procedures were followed.

Staff demonstrated kind and caring attitudes and always promoted the privacy and dignity of people. Staff encouraged people to be independent and people or their representative were involved in planning and reviewing their care.

Meaningful activities were available to people and staff supported people to attend social events of their choice. Visitors were welcomed into the home. People received care from staff who received training to enable them to carry out their job role effectively and staff felt well supported. One relative said, "All the staff I have come across all seem well trained. They all just seem to do what you ask them to. I just find that all the staff are lovely."

Staff provided care to people which met their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.