Low Lane House

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were sufficient staff to meet people's identified hours of support, and this supported people to access activities both socially and within their home. Medicines were managed safely. Robust infection control measures were in place, people were supported by staff to keep their home safe and clean.

Right Care: Care was person-centred and promoted people's dignity, privacy, and human rights. Staff showed people kindness and respect during our visits. We observed people interacting positively with staff and seeking support when needed. People were supported to access healthcare services and were supported to eat and drink enough. People were supported by staff to plan their week and access opportunities and activities of their choice.

Relatives spoke positively about the care and support their loved ones received. They told us communication could be improved. This was fedback to the provider who acknowledged this was an area they would seek to improve.

Staff received training on how to recognise and report abuse and said they would feel comfortable raising any concerns with management. People were protected by the provider's recruitment processes. Appropriate checks were completed by the service, ensuring staff were suitable to work with people.

The design and the decoration of the building was adapted to meet people's needs. Rooms were personalised in line with people's wishes.

Right Culture: The service was currently being supported by the deputy manager and the area manager. They had recently completed workshops with staff on workplace culture, values, and attitudes to promote a positive culture amongst the staff team.

Staff valued the support from the deputy and area manager, which helped to maintain their wellbeing and positive attitude to supporting people living at the service.

There were systems in place to monitor the quality of service provided and identify improvements. Where audits had identified improvements, these were recorded in the home action plan. The deputy manager and area manager were open and transparent regarding areas they had identified as requiring improvement and the actions they had taken to address them.