Montpellier Manor

We found the following examples of good practice.

Procedures were in place to support visitors to access the service safely. Admissions into the service were carried out safely and followed government guidance.

People were supported to maintain contact with loved ones. This included telephone and video calls and face to face visits using a visiting pod. The service had followed government guidance for face to face visits inside the service.

Staff understood the importance of social distancing. Small changes to the environment had been made to support social distancing. People continued to participate in activities and spent time in communal areas and outside in the garden and courtyard.

The needs of people and staff had been reviewed. Risk assessments were in place where needed. Information was regularly shared with people, relatives and staff. The well-being of people and staff had been acknowledged and a variety of resources were in place to support with this.

There was enough personal protective equipment (PPE) available throughout the service and staff were observed using it correctly. All staff had participated in training in infection prevention and control and donning and doffing PPE safely. Vaccinations were taking place. The service had followed the correct guidance for supporting people without capacity to participate in testing and vaccinating.

The home was clean throughout. Robust cleaning regimes were in place, which included increased cleaning of 'high touch' and visiting areas.

The service had been very proactive in learning throughout the pandemic. Lessons had been learned and improvements had continued to take place. The service had offered support to other services to share their knowledge and learning. Quality assurance measures had supported good infection control measures to be maintained.

The five questions we ask about services and what we found