Woodside Grange Care Home

The service was safe and has been rated good. The culture had improved within the service, people and staff were given the opportunity voice their opinions and felt feedback was acted upon. Systems were in place to ensure people were kept safe and protected from the risk of harm and abuse. Incidents and accidents were reported, investigated and lessons learned to reduce risk of re-occurrence. The provider had effective systems in place to safeguard people from the risk of abuse. Staff knew the procedures in place to report any concerns. Care plans were detailed and showed evidence that people were involved in every stage of planning to mitigate risk. The environment was kept clean and although some areas could be updated the home was well-maintained. Improvements had been made to medicines management and medicines record keeping.

The service was effective and has been rated good. The provider had effective systems and processes in place to recognise people's changing health and care needs and act on these in a timely manner to keep people safe. Other healthcare professionals were consulted when needed about people’s care. Staff told us how important it was to them to support people to live their lives as independently as possible. Staff told us they took time and spoke to people.

The service was caring and has been rated good. People at the service were treated with kindness, dignity and respect. Staff understood person-centered care and demonstrated how people were given choice and control in their lives.

The service was responsive and has been rated good. Care and support was personalised and responsive to people’s needs and interests.

The service was well-led and has been rated good. At the last inspection the provider was rated as requires improvement. Significant changes have been made to systems and the culture of the service to promote person-centred care to people. Leaders were capable, transparent and compassionate and were well thought of by people and staff alike. Clear responsibilities and governance processes were in place to help identify current areas of risk and drive-up improvements.