367 Thornaby Road

We have made a recommendation around accessible information. People received personalised support that reflected their needs and choices. A clear complaints process was in place.

Risks to people were assessed and addressed. Medicines were managed safely. Effective infection prevention and control procedures were in place. People were supported by staff who had been safely recruited.

Staff were supported with regular training, supervision and appraisal. The premises were adapted to meet people's needs, and were being reviewed to see if they could be further personalised. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support: • Model of care and setting maximises people's choice, control and independence Right care: • Care is person-centred and promotes people's dignity, privacy and human rights Right culture: • Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives

Quality assurance systems were in place to monitor and improve standards at the service. The manager and provider promoted a kind and caring culture. Feedback was sought and acted on.