Mandale Care Home
- Care home
- 57 beds
- Nursing care
- Dementia care
- Registered since 2011
- Thornaby-on-Tees, Stockton-on-Tees, North East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
7 ratings
Its last inspection moved it down from Good to Requires improvement.
15 months
since the latest rating was published.
5 of 50
rated care homes in Stockton-on-Tees are rated Requires improvement, like this one.
Mandale Care Home: inspection record
Rated Requires improvement in July 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Chestnut House (Good, 0.2 miles away) and Allison House (Good, 0.8 miles away).
Nearest care homes:
- G Chestnut House Good, 0.2 miles away
- – Riverway Lodge Not yet rated, 0.7 miles away
- G Allison House Good, 0.8 miles away
- G 367 Thornaby Road Good, 0.8 miles away
- G The Poplars Care Home Good, 0.9 miles away
What inspectors found
From the Care Quality Commission's assessment published 31 July 2025 (assessment visit 29 April 2025). Quoted under the Open Government Licence.
Mandale Care Home is a care home providing accommodation and personal care for older adults, younger adults, people living with dementia and people with a learning disability. Staff were not supporting anyone whose primary need was associated with a learning disability or autism. Mandale Care Home is registered to accommodate up to 57 people. At the time of the assessment, there were 42 people using the service. Dates of assessment 1 May 2025 to 16 May 2025. At the last inspection in December 2024, we rated this service overall good.
- Safe No rating
- Well-led No rating
Read the rest of CQC's summary
The inspection was prompted in part by notification of an incident following which a person using the service sustained a serious injury. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident. However, the information shared with CQC about the incident indicated potential concerns about the management of risk of falls from height. This inspection examined those risks.
At this assessment we found the service was not always identifying risk and taking appropriate action. There was a lack of robust record keeping and effective oversight from the management and provider and a breach of regulation 17 was found.
The service has been rated requires improvement in safe and well-led. Improvements were needed to provider oversight and quality monitoring systems. Safe recruitment practices were followed and there were enough staff to meet people’s needs. Staff were knowledgeable of safeguarding procedures and how to keep people safe from harm and abuse. There was a registered manager in post who was supported by a regional manager and the provider.
Governance systems were in place; however, audits were not always effective in identifying shortfalls. For example, in relation to effective record keeping to identify risk. The leadership team were responsive to feedback and made some immediate improvements. They also offered assurances on the action they would take to embed and sustain improvements.
-
Safe
No rating
This means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
This service was in breach of legal regulation in relation to governance and effective record keeping of several different areas including care, cleaning, maintenance, kitchen and safety checks.
-
Well-led
No rating
This means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance and oversight at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 31 July 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 31 July 2025. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Karen Clarkson
- Registered with the CQC since
- What it provides
- Care home service with nursing, Rehabilitation services
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)10 inspection reports, latest 25 February 2023. Latest assessment published 31 July 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- T.L. Care LimitedBrand: Hill Care Group
- Ownership type
- Organisation
- Companies House number
- 02915956 (opens Companies House)
T.L. Care Limited runs 4 services, all in the North East. 2 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by T.L. Care Limited
- G Beeches Care Home Good. Care home, Stockton-on-Tees
- G Queens Meadow Care Home Good. Care home, Hartlepool
- RI Ingleby Care Home Requires improvement. Care home, Stockton-on-Tees
Getting help from Stockton-on-Tees Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Stockton-on-Tees Borough Council
- Ask for a care needs assessment
- Phone: 01642 527764
- Contact adult social care online
- Support for carers
- Paying for care: Stockton-on-Tees Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Mandale Care Home provide nursing care?
- Yes. The Care Quality Commission lists Mandale Care Home as a care home with nursing.
- How many beds does Mandale Care Home have?
- The Care Quality Commission's register lists 57 beds at Mandale Care Home.
- When was Mandale Care Home last inspected?
- The Care Quality Commission's latest rating for Mandale Care Home was published on 31 July 2025.
- Who runs Mandale Care Home?
- Mandale Care Home is run by T.L. Care Limited. It runs 4 services, all in the North East.
- What is Mandale Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 31 July 2025.
Contact
- Phone
- 01642 674007
- Address
- 136 Acklam Road, Thornaby, Stockton On Tees, TS17 7JR Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Chestnut House (Good, 0.2 miles away) and Allison House (Good, 0.8 miles away).
Nearest care homes:
- G Chestnut House Good, 0.2 miles away
- – Riverway Lodge Not yet rated, 0.7 miles away
- G Allison House Good, 0.8 miles away
- G 367 Thornaby Road Good, 0.8 miles away
- G The Poplars Care Home Good, 0.9 miles away