Allison House

Recruitment record keeping was not always effective. The registered manager found all the missing recruitment documentation and confirmed appropriate checks had been conducted. The provider had sourced the support of an external recruitment provider prior to our visit. People had enough to eat and drink and had access to specialist equipment to remain independent. The home used innovative ideas to support people with hydration.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

The home had been adapted to ensure people were safe and could be as independent as possible. The provider had plans in place to improve the environment.

People were supported by dedicated, and well-trained staff. People and relatives said staff were caring and kind. The home had a warm friendly atmosphere. Relatives told us they were made very welcome. Staff displayed genuine affection and were kind and considerate when supporting people.

Staff were passionate about making sure people received the best care possible. The provider was responsive to changes in people's needs. Care records were regularly reviewed to ensure records reflected people's needs. People had a range of activities to support their emotional, physical and social needs.

The provider worked with external healthcare professionals to support and maintain people's health. The provider monitored the quality of the service. People, relatives and staff were regularly asked for feedback. The culture of the home promoted positive outcomes for people.