Ingleby Care Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.

The provider had made improvements since the last inspection, and they were no longer in breach of legal regulations in relation to safe care and treatment, the management of medicines and duty of candour

Improvements had been made in relation to good governance however the provider remained in breach of legal regulation in relation to regulation 17. There was limited evidence of people’s involvement in care plans and risk management. Staff had not received consistent supervision and annual appraisals had not taken place.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

Improvements had been made in relation to good governance and records relating to people’s health and communication had improved.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

The provider had made some improvements since the last inspection, and they were no longer in breach of legal regulations in relation to person centred care.

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant people’s needs were not always met.

The provider had made some improvements since the last inspection, and they were no longer in breach of legal regulations in relation to person centred care. However, we identified a breach of legal regulation in relation to regulation 17. There was limited evidence of people’s involvement in their care.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question inadequate. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.

There had been no registered manager since December 2023. Several managers had been involved in the management of the home since that time. Improvements had been made in relation to good governance. However, the provider needed to demonstrate further improvements and to sustain these, specifically in relation to quality assurance and provider oversight systems and processes to monitor and improve the quality and safety of the service. The provider remained in breach of legal regulation in relation to regulation 17.