Roseville Care Centre

Systems were in place to keep people safe from avoidable harm and abuse. Risks were assessed and mitigated, and people were cared for by staff who knew them well. Processes were in place to ensure the safety of the premises and equipment. The provider had identified areas of improvement were needed in relation to staffing including recruitment records, training and support and supervision. We found no evidence of impact on people in these areas and the provider discussed plans for further improvement.

People’s needs were assessed with them, and their relatives were appropriate. Staff provided care and support which was respectful of people’s preferences and wishes. There was a culture of improvement and staff were supported to use best practice tools in assessing people’s needs.

People received care and support from staff who knew them well and had a kind, caring and respectful approach which maintained people’s dignity and independence.

Staff worked with people, and their relatives to assess and review their health, care, wellbeing and communication needs with them. Staff knew people well and made sure they were at the centre of their care and involved in decision making.

Governance and oversight systems were in place and had been effective in identifying areas for improvement. Various action plans and improvement plans were being completed to make sure people received good quality, safe care and support which met their needs. There was no registered manager in post at the time of the inspection but a manager had been recruited and interim arrangements were in place. Positive feedback was received about the current management team.