Beeches Care Home

At the last inspection in September 2022, we rated the home requires improvement with recommendations for improvement in medicine management and involving people in decisions about their care. At this assessment we found improvements had been made. We have rated the home good.

Staff responsible for the administration of medicines had received training. People received their medicines safely.

We gathered information from people who used the service, relatives, the management team and staff and health and social care partners. People and relatives were positive about the care and support provided. They spoke positively about the staff team.

A training matrix was in place to help identify when training was due. Staff Training was taking place at the time of this assessment.

Records of incidents and accidents were completed and the registered manager reviewed these to identify any themes or trends.

Consent documentation was in place and staff knew what process to follow with obtaining consent. However, further development was needed with documenting best interest decisions.

Staff were aware of how to manage risk, but some care documents lacked detail.

Refurbishment had taken place on the new palliative care unit and some other areas of the home had been redecorated. The provider had a refurbishment plan in place which covered areas of the service that were yet to benefit from refurbishment. This included bedrooms and communal areas.

The registered manager had implemented changes to the governance systems, so they had oversight of the service. The management team worked well with visiting health and social care professionals and any safeguarding concerns were managed effectively.

Staff said managers were approachable, supportive and listened to them. Managers worked closely with colleagues and people who used the service to ensure care standards met desired expectations.